Return and Refund Policy

At poetiquechic, we pride ourselves in our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility

• Returns are accepted within 30 days of purchase.
• Items must be in new, unused, unwashed, and undamaged condition.
• Original tags must be attached.
• Items must be in their original packaging.
• A valid proof of purchase (original receipt or gift receipt) is required.

Return Process

Initiate your return

• Please contact our customer support team at support@poetiquechic.com.
• Indicate the items you like the return and the reason.
• Wait for return instructions.
• Address:100 Wilburn Rd ste 100Sun Prairie，WI53590

Prepare your return

• Package the item(s) securely in the original packaging.
• Ensure items are free of stains, makeup, deodorant, or wear.
• Include all original accessories and documentation.

Ship Your Return

• Send the package to the address provided by Customer Service.
• We recommend using a trackable shipping method.
• Keep your proof of postage and tracking number for reference.

Refund Process

• Most returns are processed within 5-7 business days after receipt.
• Refunds are typically processed within 14-21 business days of receiving your return.
• The refunded amount will include the cost of the item(s) and any applicable sales tax.
• Shipping costs are generally not refunded unless under extenuating circumstances.
• Refunds for purchases with original receipts will be issued to the original form of payment.
• The timing of the refund's appearance on your statement depends on your financial institution.
• Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.
• A $10 return fee will be deducted from your refund amount.

Return Shipping Cost

• For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.
• If you received a damaged or incorrect item, poetiquechic will cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Special circumstances

• Damaged, defective, or incorrect items must be reported within 7 days of delivery.
• We are not liable for returned packages lost or stolen in transit.

Exchanges

• We do not offer direct exchanges.
• You're welcome to return your item(s) and repurchase in your desired size or color.

Non-Returnable Items

• Items that have been worn, altered, laundered, or damaged after receipt.
• Items returned without original packaging or tags.
• Items received after the 30-day return window.

Reserved Rights

poetiquechic reserves the right to:

• Limit or refuse returns from customers with

1. 1. Excessive returns history indicative of "wardrobing,"
   2. History of returning worn, altered, laundered, damaged, or incomplete items;
   3. Suspected fraudulent or criminal activity

• Refuse service to any customer or entity due to similar actions as noted above.
• Discard any non-poetiquechic items sent to our Distribution Center.

Questions or Concerns

If you have any questions about our Return & Refund Policy, please contact our Customer Service team.

By purchasing poetiquechic, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.